Thank you for choosing hetarene.store. We want every customer to be satisfied with their purchase. If you are not happy with the items you received, eligible orders may be returned for a refund in accordance with the policy below.
- Return Period
You may contact us to request a return within 30 days of receiving your items.
Before submitting a return request, please contact us via email with your order number, product details, and a description of the issue so we can assist you.
- Return Conditions
Items must meet the following criteria:
Items must be unused;
Items must be in their original packaging with all accessories intact;
Items must be free from damage caused by misuse, wear and tear, or improper handling.
If the items do not meet these requirements, we may be unable to approve the refund request.
- Refund Process
Once we receive and approve your return request, we will provide you with further instructions.
After the returned items are received and inspected, the refund will be processed using the original payment method.
Refund Timeline:
Refund processing time: Within 3 business days of receiving and verifying the returned items.
Actual receipt of funds may vary depending on the processing times of your bank or payment provider.
- Return Shipping Costs
If the item has a quality issue, is incorrect, or was damaged during shipping, please contact us, and we will assist you based on the specific circumstances.
- Non-Refundable Situations
The following situations may not be eligible for a refund:
Requests made after the 30-day return period;
Items that have been used, damaged, or are otherwise unsuitable for resale;
Items missing necessary packaging, accessories, or order information.
- Return Address
If your return request is approved, please ship the items to the following address:
Hetarene LLC
99 S BROADWAY APT 336
DENVER, CO 80209
USA
Please do not ship items back without prior confirmation, as this may delay or affect the processing of your refund. 7. Contact Us
If you have any questions regarding the refund policy or the return process, please contact us:
Company Name: Hetarene LLC
Company Address: 99 S BROADWAY APT 336, DENVER, CO 80209, USA
Business Email:
rebeca@hetarene.store
support@hetarene.store
We will do our best to provide you with timely and friendly after-sales support.
